I made a payment using my banks bill pay but it isn't showing up on my account.
- Bill pay payments are received in two different ways.
- Postal mail is picked up every Monday morning.
- Payments are entered Monday afternoon.
- Payments should appear on your account by the Tuesday at least one week after you mail your payment.
- Direct Deposit
- Information on payments included in a direct deposit are received the day after the deposit is made.
- If your payment has not been recorded within a week please submit a ticket.
Still Need Help?
Send us a support ticket or chat with us.